{"id":915,"date":"2023-02-10T19:56:07","date_gmt":"2023-02-10T19:56:07","guid":{"rendered":"https:\/\/thelyflabs.com\/?page_id=915"},"modified":"2026-07-28T21:22:05","modified_gmt":"2026-07-28T19:22:05","slug":"politica-de-envio-y-devoluciones","status":"publish","type":"page","link":"https:\/\/thelyflabs.com\/en\/politica-de-envio-y-devoluciones","title":{"rendered":"Shipping and returns policy"},"content":{"rendered":"<p class=\"wp-block-paragraph\"><strong>Legal Conditions of Shipping and Returns<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The Legal Conditions of Shipping and Cancellation are part of the Legal Conditions of Contract (hereinafter, the &quot;Sale Conditions&quot;) that govern the sales operations carried out in the online store contained in the domain thelyflabs.com (hereinafter, the &quot;Online store&quot;).<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">La compra de cualquiera de los productos ofertados en la Tienda Online supone la aceptaci\u00f3n, sin reservas de ninguna clase, como USUARIO-CLIENTE de las Condiciones de Uso y de Venta.<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n\n<li><strong>SHIPPING METHODS<\/strong><\/li>\n\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\">ENV\u00cdO A DOMICILIO. Una vez comprobado el pago del pedido, \u00e9ste se enviar\u00e1 a la direcci\u00f3n postal de entrega facilitada por el USUARIO-CLIENTE. Te enviaremos notificaciones por correo electr\u00f3nico para informarte del estado de tu pedido en un plazo no superior a 24 horas.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>PACKAGE SHIPPING<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Una vez confirmado el pago, el pedido comenzar\u00e1 a prepararse para su expedici\u00f3n.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Los pedidos ser\u00e1n procesados y enviados en un plazo estimado de <strong>3 a 5 d\u00edas laborables<\/strong>, salvo circunstancias excepcionales o periodos de alta demanda.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Cuando el pedido sea expedido, el USUARIO-CLIENTE recibir\u00e1 autom\u00e1ticamente un correo electr\u00f3nico con el n\u00famero de seguimiento para poder consultar el estado del env\u00edo en todo momento.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">El env\u00edo tiene un precio de 6 \u20ac mas impuestos, siendo gratuito a partir de 100 \u20ac en el carrito de la compra (sin cup\u00f3n de descuento aplicado).<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>ISLAS CANARIAS<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">En este momento no realizamos env\u00edos a Canarias desde la p\u00e1gina web. Para m\u00e1s informaci\u00f3n, contacte con nosotros mediante correo electr\u00f3nico.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>CEUTA \/ MELILLA<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">En este momento no realizamos env\u00edos a Ceuta y Melilla desde la p\u00e1gina web. Para m\u00e1s informaci\u00f3n, contacte con nosotros mediante correo electr\u00f3nico.<\/p>\n\n\n\n<ol class=\"wp-block-list\" start=\"2\">\n\n<li><strong>SHIPPING COSTS AND SHIPPING TIME<\/strong><\/li>\n\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\">Los gastos del ENV\u00cdO A DOMICILIO variar\u00e1n en funci\u00f3n del destino y del peso del pedido, y los importes aplicables se indicar\u00e1n durante el proceso de compra.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">El plazo estimado de preparaci\u00f3n y expedici\u00f3n de los pedidos es de <strong>3 a 5 d\u00edas laborables<\/strong> desde la confirmaci\u00f3n del pago.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Una vez enviado el pedido, el plazo de entrega depender\u00e1 de la empresa de transporte y del destino seleccionado.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Los env\u00edos se realizar\u00e1n \u00fanica y exclusivamente mediante Correos o empresa de transporte privada y ser\u00e1 el USUARIO-CLIENTE quien asuma el total de los costes de env\u00edo, excepto cuando supere el importe establecido para env\u00edos gratuitos o exista una oferta promocional m\u00e1s favorable para el USUARIO-CLIENTE.<\/p>\n\n\n\n<ol class=\"wp-block-list\" start=\"3\">\n\n<li><strong>CANCELLATIONS<\/strong><\/li>\n\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\">The LYF Labs podr\u00e1 aceptar las anulaciones de cualquier pedido siempre que no se haya procedido al env\u00edo del mismo y seg\u00fan el estado de preparaci\u00f3n del mismo. Para ello deber\u00e1 comunicarlo a trav\u00e9s de la siguiente direcci\u00f3n de correo electr\u00f3nico: contacto@thelyflabs.com.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The LYF Labs may cancel the order if it has grounds to believe that the means of payment or the purpose of the purchase are not valid or lawful.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">In this case, The LYF Labs will contact the USER-CLIENT and propose an alternative way to solve the detected irregularity.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Legal conditions of Return and Reimbursement<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The Legal Conditions of Return and Reimbursement are part of the Legal Conditions of Contract (hereinafter, the &quot;Sale Conditions&quot;) that govern the sales operations carried out in the online store contained in the thelyflabs.com domain (hereinafter, the &quot;Online store&quot;).<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">La compra de cualquiera de los productos ofertados en la Tienda Online supone la aceptaci\u00f3n, sin reservas de ninguna clase, como USUARIO-CLIENTE de las Condiciones de Uso y de Venta.<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n\n<li><strong>RETURN<\/strong><\/li>\n\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\">In accordance with current legislation, the USER-CLIENT will have the right to return any product within fourteen (14) days from the date of receipt of the product.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">El producto debe estar sin utilizar y en perfectas condiciones, incluyendo accesorios, documentaci\u00f3n y embalaje original. En caso contrario, el bien sufrir\u00e1 una depreciaci\u00f3n.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The USER-CLIENT will only be responsible for the decrease in value of the products that results from handling other than that necessary to determine the nature, characteristics and operation of the goods purchased.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">In no case will the money be refunded for flower products if they have been opened.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">El USUARIO-CLIENTE deber\u00e1 comunicar su intenci\u00f3n de devolver el producto objeto de la compra a The LYF Labs. Para ello, por favor contacte con nosotros a trav\u00e9s del correo contacto@thelyflabs.com o bien desde el bot\u00f3n de chat visible en la parte inferior derecha de la pantalla.<\/p>\n\n\n\n<ol class=\"wp-block-list\" start=\"2\">\n\n<li><strong>REFUND<\/strong><\/li>\n\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\">Se proceder\u00e1 a reembolsar el importe en los t\u00e9rminos establecidos en el RDL 1\/2007 y mediante el mismo medio de pago que utiliz\u00f3 el USUARIO-CLIENTE para realizar la compra.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Para cualquier forma de devoluci\u00f3n la mercanc\u00eda ser\u00e1 revisada en las instalaciones de The LYF Labs. Una vez comprobado su correcto estado se proceder\u00e1 al reembolso del importe menos los gastos de env\u00edo, conforme a la modalidad de pago realizada por el USUARIO-CLIENTE, en un plazo no superior a 14 d\u00edas naturales desde la recepci\u00f3n de la mercanc\u00eda devuelta.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The LYF Labs will bear the direct cost of the return in the event of a shipping error or manufacturing defect. To do this, The LYF Labs will take charge of the shipment and, after verifying the validity of the error or manufacturing defect of the product, will pay the amount equivalent to the shipping costs subject to the return of the product at the expense of the USER-CLIENT.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">En el caso de no existir defecto de fabricaci\u00f3n o error en el env\u00edo, el USUARIO-CLIENTE se responsabilizar\u00e1 de los gastos de env\u00edo para cambiar o devolver su pedido dentro del plazo mencionado de garant\u00eda legal de devoluci\u00f3n de productos, de conformidad con la normativa vigente.<\/p>","protected":false},"excerpt":{"rendered":"<p>Condiciones Legales de Env\u00edos y Devoluciones Las Condiciones Legales de Env\u00edo y Anulaci\u00f3n forman parte de las Condiciones Legales de Contrataci\u00f3n (en adelante, las \u00abCondiciones de Venta\u00bb) que rigen las operaciones de venta realizadas en la tienda en l\u00ednea contenida en el dominio thelyflabs.com (en adelante, la \u00abTienda Online\u00bb). La compra de cualquiera de los [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-915","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Pol\u00edtica de envi\u00f3 y devoluciones - THE LYF LABS<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/thelyflabs.com\/en\/politica-de-envio-y-devoluciones\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Pol\u00edtica de envi\u00f3 y devoluciones - THE LYF LABS\" \/>\n<meta property=\"og:description\" content=\"Condiciones Legales de Env\u00edos y Devoluciones Las Condiciones Legales de Env\u00edo y Anulaci\u00f3n forman parte de las Condiciones Legales de Contrataci\u00f3n (en adelante, las \u00abCondiciones de Venta\u00bb) que rigen las operaciones de venta realizadas en la tienda en l\u00ednea contenida en el dominio thelyflabs.com (en adelante, la \u00abTienda Online\u00bb). 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